The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch; and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency.
DEM is composed of two divisions: Emergency Communications and Emergency Services.
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Division of Emergency Communications (9-1-1)
- Receives approximately 2500 calls per day
- Provides combined dispatch for:
- Police - 80% of calls
- EMS - 14% of calls
- Fire - 6% of calls
- Utilizes a Computer Aided Dispatch (CAD) system
- Utilizes an 800 MHz voice & data system to provide quality wireless communication
- Serves as the Custodian of Records for Community Safety Camera data and 9-1-1 data
- Activates the Tuesday at Noon outdoor public warning siren (managed by the Department of Technology)
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Division of Emergency Services
Day to Day
- Develops and manages multiple City emergency plans
- Leads public education and outreach initiatives to increase the preparedness of San Francisco's residents, visitors, and organizations.
- Manages distribution of state and federal homeland security grant funds
- Coordinates training and exercises with City departments and outside agencies
- Coordinates meetings of the Disaster Council
- Leads the local Emergency Medical Services system
During an Emergency
- Activates and manages the Emergency Operations Center (EOC)
- Coordinates public information at the Joint Information Center (JIC)
- Manages resource allocation and mutual aid
- Liaisons with federal, state, regional, local, and private sector partners
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